Client Outcomes

Sustainable Apparel Coalition

wet jeans wringing out clean waterOrganization Snapshot

Sustainable Apparel Coalition is a global membership-based industry association comprised of major corporations across the apparel and textile industries, working to reinvent supply chain sustainability through shared intellectual property called the Higg Index. SAC members represent 40% of the entire industry.


The Challenge

  • SAC faces the challenge of aligning the goals and impact objectives of direct market competitors in a trillion-dollar industry.
  • With sophisticated, global supply chains, there are vastly different ideas on how to approach sustainability objectives.
  • The SAC needed to establish a clear and effective organizational strategy that complemented its impact objectives and aligned the viewpoints of the various member companies.
  • As a young organization, the SAC also needed support with building the organization’s capacity to support its strategic plan and “2020 Vision”.


Overview of S&C Services

S&C has worked as the SAC’s organizational development consultancy, through more than a dozen engagements, focused on operational optimization, organizational strategy, governance and other growth-related considerations.


Strategy Spotlight

  • S&C worked with this international association to develop its priority Core Focus Areas, Goals, and Strategies all in the context of its 2020 Vision.
  • The entire membership (which represents 40% of the entire textile/apparel industry worldwide) achieved alignment around these Core Focus Areas and strategic objectives.


SAC’s Reach & Relevance

  • The SAC is the preeminent sustainability organization in the $1 trillion apparel and footwear industry.
  • In recent years, the SAC has created a suite of measurement tools called the Higg Index for apparel and textile sustainability that has been adopted by major global retailers, brands and manufacturers such as Walmart, Nike and Patagonia.

Goodwill of San Francisco, San Mateo, and Marin

Goodwill infographic describing impact

Organization Snapshot

Goodwill creates solutions to poverty through the businesses they operate. Goodwill Industries of San Francisco, San Mateo and Marin is a vibrant social enterprise with 21 retail stores, 33 donation sites, and an expanding eCommerce business. The organization has an annual budget of $38 million (2014 990).

The Challenge

With the reputation of being a traditional, older nonprofit, Goodwill was seeking to understand and message its impact in the San Francisco political economy and concurrently articulate a long range performance-managed strategic plan.  

Overview of S&C Services

S&C supported Goodwill in a six-month intensive strategic planning process including a board retreat and multiple stakeholder interviews, with additional focus on communicating the organization’s impact. 

Impact Assessment & Messaging Highlight

  • S&C’s earliest work with Goodwill was to calculate its impact by using our Impact Assessment framework:
    • Inputs: donated goods, job training centers, 33 donation sites, 21 stores, e-commerce business, salvation operations, staff
    • Outputs: $36 million in retail, education and recycling revenue, 800 jobs and transitional employment opportunities, $3.6 million e-commerce business
    • Outcomes: more than 2,000 local people got jobs through Goodwill during recent recession, 1,000 local people employed at Goodwill in the past fiscal year, 20 million pounds of diverted waste
    • Impact: $9 million paid by Goodwill in benefits (reducing burden on local social services), $4.2 million in Goodwill employee contributions to local taxes, more than $53 million total contribution to local city economy – which is a greater impact on their city than the Super Bowl and many local tech companies in terms of creating both economic impact and jobs.


Ultimately, Goodwill was better able to identify its comparative impact within the San Francisco economy. After identifying and calculating the impact, Goodwill used these metrics to develop infographics and other public relations collateral, generating support and awareness for the tremendous impact they have on the region.

Tiba Foundation

tiba-health-insuranceOrganization Snapshot

Tiba Foundation is a grant-making organization concentrating on provision of healthcare in one of the most challenging regions of Africa.

The Challenge

In the beginning, Tiba Foundation consisted of a small team of overseas doctors visiting the region twice per year, with no sustainable outcomes measurement. Their strategy was to provide platforms for creating access to healthcare for all residents of the region.

At the time of our engagement, Tiba Foundation was a small, rural, outpatient clinic in start-up condition. Their target region consisted of 250,000 people with 46% HIV rate and no previous access to healthcare.


Overview of S&C services

  • Strategic plan development, board development, implementation support
  • Brand management
  • Impact management
  • Comprehensive Executive Director services 2010-2014

Impact Spotlight

  • Developed a bespoke grant management and impact assessment framework, called Philanthropic Investment Management, tailored to the grant-maker’s specific needs and the needs in the catchment area.
  • S&C conducted an impact assessment of the organization’s activities. We identified and developed basic tools for measuring the following outcomes:
    • Outpatient admittances and diagnoses
    • In patient admittances and diagnoses
    • Medical services rendered, e.g. deworming, ARVs, surgeries, etc.
    • Live births
    • School graduation rates
    • Local business activity


S&C helped to create a cause and effect mentality within the organization, to connect activities to impact in health outcomes, educational attainment and economic activity. This allowed the organization to develop a strategic plan that would most effectively achieve their impact objectives.


Tiba Foundation’s Reach & Relevance

  • Medical care available to 210,000 people within 4 years
    • Childbirth safety increased
    • HIV rates, deaths due to HIV decreased
    • Secondary school graduation rates increased
    • Funds raised for inpatient hospital
    • Nursing school opened in tandem with the hospital
    • Two hotels, two restaurants opened locally, market activity increased
    • Awarded PEPFAR grant for over $3M to continue services and growth